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Policies and Procedures

Registration Fee

All families are required to pay a non-refundable $15.00 registration fee at the time of registration.  This is a one-time setup fee that allows us to create access for your family to our online portal, which is the center for billing, communication, scheduling, & progress tracking for your student(s).

Each student should have on-file a student Registration Form.  This form is due with your registration fee and enables us to hold a requested time slot for your student.  Time slots are not guaranteed until a Registration has been completed and the Registration Fee paid. Enrollment and class times are accepted on a space-available basis.

Registration forms are available in office or you can download the registration form from our website under the School of Music tab.   Completed Registration Forms can be turned in at our store or emailed to info@texasampsandaxes.com.

Teacher/Student Communication

In an effort to preserve studio communications, teachers are prohibited from obtaining and exchanging contact information with students and families. All communication to/from teachers should be directed through the Office or sent through the online MyMusicStaff Portal. This ensures that the office is able to effectively manage scheduling and see to the needs of our students.

The MyMusicStaff serves are the main point of communication between Studio/Teacher to the Student/Family. Each student and family has a unique login with a Home Screen displaying your monthly calendar. We encourage all parents and students to actively use this portal to stay current on student events and studio alerts. You can access your unique portal through any smart device or computer.

Payment Information

Students are booked and billed in monthly blocks. Invoices are automatically generated via our online portal system and sent via email to the parent email on file.

Invoices are sent 3 days before the beginning of the next month and are due by the 5th of each month. Any student whose account is not paid by the 10th of the month, will be removed from the schedule for the remainder of the month and/or until the balance is paid. In this instance a student may lose their initial timeslot to an incoming student. Additionally, a $5.00 late fee will be accessed on the account.

A live view of a Family’s account is available to you through the online portal for your convenience. This is available under the Account & Invoices tab located in the left-panel menu.

Payment can be made via this portal system using credit card, or you may choose to set up auto-draft payments. Additionally, payment can be made via cash, check or card on site. In the event that you would like to set up Auto-Draft for your monthly lessons, you will need to fill out a Credit Card Authorization Form.

If you would like to do weekly payments, we are happy to accommodate this, however you must alert the office that this is how you will pay. You will still receive a monthly invoice as our system only generates them in this fashion. We will put a note on your account that you pay by the week to ensure we are all on the same page.

Lesson Time Confirmation

At the time of registration and each week one day prior to the scheduled lesson, a lesson appointment calendar invite is sent to the email on file. If at any time you need to make adjustments to your lesson time, please email us immediately with the time change request. Please include new days and times that you will be available, so that we can arrange a new time slot for you. In the event that your existing teacher is already booked during your available times, we may move you to a different teacher.

Waitlist Policy

Registrations and the associated requested time slots are processed in the order received. In some cases, students may be waitlisted due to enrollment limits or time slot availability. There is no charge for this service.  You will be notified by phone and email if/when space becomes available. We will always make every effort possible to ensure we can accommodate your schedule, however, there will be certain times of the week that are and will be fully booked due to the student age group.

Attendance

Teaching staff is booked and paid according to your planned attendance for the week. As such, we ask that all students provide notice within 24 hours or more if they will be missing a class. In the event that a lesson is not cancelled within 24 hours, the lesson will be counted as a No-Show and will count against the number of paid lessons booked for that month because teachers are already scheduled for that time.  Any lesson that is cancelled ahead of that window will be rescheduled and will not count against the number of paid lessons booked by the student for the month.

Make-Up Policy

All lessons missed by the student are required to be made up by the student within a reasonable time frame not exceeding 30 days.  We encourage all students to book their make up lesson at the time of cancellation to ensure they do not get behind in their musical studies.  In the event that scheduling limitations prohibit a student from doing a lesson with their current teacher, a makeup lesson will be scheduled with one of the other teachers.

Withdrawals

Any student that wishes to withdraw from their music lessons should notify the front desk immediately. A Withdrawal Form will need to be completed and turned in at that time. We will refund the full amount of any lessons already paid for that have not yet been used.

Photo/Video Release

By enrolling your student with us, you give permission for Texas Amps & Axes to: (1) take photographs of your children as they participate in activities; and (2) use, reuse, modify, publish, and republish those photographs and any derivative works (“Photos”) in any format or media, including the Internet, for purposes related to the school’s mission, including marketing. Texas Amps & Axes may use Photos without compensation to you or your children. You waive any moral rights and rights to prior inspection and approval of the Photos and its use. Texas Amps & Axes may not sell such Photos to anyone without your permission. You waive any claims, demands, and liabilities against Texas Amps & Axes for taking and using these Photos. You understand that this release is binding upon you, your children, and any legal representatives, heirs, and assigns.

To opt out of Texas Amps & Axes’ Photo/Video Release Policy, please stop by the office to fill out the opt out form.

Non-Discrimination Policy

Texas Amps & Axes admits students of any race, color, religion, national and ethnic origin. It does not discriminate on the basis of race, sex, color or national origin.

Special Needs / Access

If you or your child has any special needs, please contact the office. Texas Amps & Axes is committed to accommodating differences so that the arts are accessible to all.

Child Safety

To ensure your child’s safety, please be sure to pick him/her up promptly after class/camp/lesson. Children waiting in Texas Amps & Axes lobbies before and/or after their class/camp/lesson are NOT supervised. Children are under supervision during their instruction time only. Neither teachers nor administrative staff is responsible for supervising children outside of teaching time. We encourage all parents to physically come in and pick up their children to ensure all safety precautions are met.

Location


117 W. Broadway St.  Prosper, TX 75078

Music Shop Hours

Sun-Mon:  Closed
Tue-Fri:  10:30-6:30
Saturday:  11:30-5:30

School of Music Hours

Sunday:  Closed
Mon-Thu:  3:00-9:00
Friday:  3:00-7:00
Saturday:  11:00-5:00

Contact us


Phone: 469-296-6007
Email: info@texasampsandaxes.com