Policies and Procedures

All families are required to pay a non-refundable $15.00 registration fee at the time of registration. This is a one-time setup fee that allows us to create access to our online portal, which is the center for billing, communication, scheduling, & progress tracking for your student(s). This is a per family fee and will cover all immediate family members who might join our studio for lessons.

Time slots are not guaranteed until the Registration Fee has been paid. Enrollment and class times are accepted on a space-available basis.

Texas Amps & Axes utilizes email as it’s main form of communication on all studio events & happenings. A monthly newsletter is sent out the 1st week of each month. Additionally, event specific emails may be sent out at any time with important details.

Please be on the lookout for these emails to ensure you are aware of registration time frames, student events and closures, recitals & more.

In an effort to preserve studio communications, teachers are prohibited from obtaining and exchanging contact information with students and families. All communication to/from teachers should be directed through the Office or sent through the online Student Portal (MyMusicStaff). This ensures that the office is aware of schedule changes and able to effectively manage the needs of our students.

The Student Portal serves as the main point of communication between Studio/Teacher to the Student/Family. Each student and family has a unique login with a Home Screen displaying your monthly calendar. We encourage all parents and students to actively use this portal to stay current on student events and studio alerts. You can access your unique portal through any smart device or computer.

Students are booked and billed by the month. ​A card must be on file for all students and will be used for monthly invoices​. Invoices are automatically generated via our online portal system and sent via email to the parent email on file.

Invoices are sent on the 1st of the month and are due upon receipt. Any student whose account is not paid by the 10th of the month, will be removed from the schedule for the remainder of the month and/or until the balance is paid. In this instance a student may lose their initial time-slot to an incoming student.

A live view of a Family’s account is available to you through the online portal for your convenience.

Curriculum is not included in a student’s tuition. All curriculum is an additional cost and will be added to a student’s account upon the start of lessons or as needed when a student moves into a higher level. If you would prefer not to have your student’s curriculum added directly to their account and thus your monthly invoice, please notify the studio.

Payment is done through the Student Portal via Credit Card Auto-Draft or Bank ACH. Payment is auto-drafted on the 1st day of the month or on the 1st day of the semester. ​Additionally, payment can be made via cash, check or card on site however, a card on file is still required in the event that a student requires additional materials or curriculum.

Through the Student Portal, you can opt to set up payments to recur on a Weekly, Monthly, or Semester basis. We offer a 15% discount if you opt to pay for the entire semester up front. Our Semesters vary in length – Spring approximately 20 weeks, Summer is approximately 7 weeks, and Fall is approximately 18 weeks.

Active-Military & First Responder – 10% Discount on Monthly lesson cost (copy of military ID must be submitted each year to continue this benefit).

Multi-Student Families – 10% Discount on the total Monthly lesson cost of each additional student. Semester Payments – 15% on the total semester cost

We cannot combine discounts.​ In the event a family hits more than one of the Discount factors, we will provide the higher discount to the family’s account.

The Student Portal is set up to issue a lesson reminder 24 hours ahead of the scheduled lesson. You can opt to turn these off, or to set up text alerts as well in your Student Portal.

Please note that Students are required to register separately for time slots in both the Fall & Summer semesters. Lesson times DO NOT carry over between semesters. All times reset and are available on a first come, first serve basis. Six (6) weeks ahead of each semester start, a registration form will be emailed out with teacher availability in which you can request specific days and times.

Registrations and the associated requested time slots are processed in the order received. In some cases, students may be waitlisted due to enrollment limits or time slot availability. There is no charge for this service. You will be notified by phone and email if/when space becomes available. We will always make every effort possible to ensure we can accommodate your schedule, however, there will be certain times of the week that are and will be fully booked due to the student age group.

Teaching staff is booked and paid according to your planned attendance for the week. As such, ​we ask that all students provide notice no later than the day before they will be missing class.​ In the event that a lesson is cancelled on the Day Of, the lesson is billable to a Student’s Account as teachers are already scheduled for and paid for that time. In the event that a student cancels at least the day ahead of their lesson, we will set up a make up lesson at no additional cost, if applicable.

All lessons missed by the student are encouraged to be made up by the student within a reasonable time frame not exceeding 30 days. We encourage all students to book their make up lesson at the time of cancellation to ensure they do not get behind in their musical studies. In the event that scheduling limitations prohibit a student from doing a lesson with their current teacher, a makeup lesson will be offered with one of the other teachers.

If a student wishes to discontinue, he or she must submit a written request to scheduling@texasampsandaxes.com two (2) weeks prior to their last lesson day. A student is financially obligated to pay for lessons during those 2 weeks regardless of whether they attend those lessons or not. Further, if proper notice is not given, Texas Amps & Axes will charge my credit card on file for TWO (2) WEEKS of lessons. This is a courtesy for our teachers, so they can adjust their schedule.

By enrolling your student with us,​ ​you give permission for Texas Amps & Axes to: (1) take photographs of your children as they participate in activities; and (2) use, reuse, modify, publish, and re-publish those photographs and any derivative works (“Photos”) in any format or media, including the Internet, for purposes related to the school’s mission, including marketing. Texas Amps & Axes may use Photos without compensation to you or your children. You waive any moral rights and rights to prior inspection and approval of the Photos and its use. Texas Amps & Axes may not sell such Photos to anyone without your permission. You waive any claims, demands, and using these Photos. You understand that this release is binding upon you, your children, and any legal representatives, heirs, and assigns.

To ​opt out​ of Texas Amps & Axes’ Photo/Video Release Policy, please stop by the office to fill out the opt out form.

Texas Amps & Axes admits students of any race, color, religion, nationality, and ethnic origin. It does not discriminate on the basis of race, sex, color or national origin.

It’s Texas and absolutely anything can happen! In instances where the weather is taking a turn for the worse, we will post on our social media channels as well as call and email parents of the closure. The safety of our students and teachers is our priority!

When schools close because of bad weather, lessons are ​not​ automatically canceled. The studio may be open even if schools are not in session. If you are concerned about driving, please email or text immediately and let me know.

In the event of cancellation because of inclement weather, no credit or refunds will be issued for the missed lesson. An “Inclement Weather Lesson Day” will be offered at a later date in the form of a master class, group class or individual lesson. Please call to get your name on the list for the class.

If you or your child has any special needs, please contact the office. Texas Amps & Axes is committed to accommodating differences so that the arts are accessible to all.

To ensure your child’s safety, please be sure to pick him/her up promptly after class/camp/lesson.

Children waiting in the Texas Amps & Axes lobby before and/or after their class/camp/lesson are NOT supervised. Children are under supervision during their instruction time only. Neither teachers nor administrative staff is responsible for supervising children outside of teaching time. We encourage all parents to physically come in and pick up their children to ensure all safety precautions are met.