Policies and Procedures

All families are required to pay a non-refundable registration fee ($45 for one student, $60 for families) at the time of registration. This is a one-time setup fee that allows us to create access to our online portal, which is the center for billing, communication, scheduling, & progress tracking for your student(s). This is a per family fee and will cover all immediate family members who might join our studio for lessons.
 
Time slots are not guaranteed until the Registration Fee has been paid. Enrollment and class times are accepted on a space-available basis.

Texas Amps & Axes utilizes email as it’s main form of communication on all studio events & happenings. A monthly newsletter is sent out the 1st week of each month. Additionally, event specific emails may be sent out at any time with important details. 

Please be on the lookout for these emails to ensure you are aware of registration time frames, student events and closures, recitals & more.

In an effort to preserve studio communications, teachers are prohibited from obtaining and exchanging contact information with students and families. All communication to/from teachers should be directed through the Office or sent through the online Student Portal (MyMusicStaff). This ensures that the office is aware of schedule changes and able to effectively manage the needs of our students. 

The Student Portal serves as the main point of communication between Studio/Teacher to the Student/Family. Each student and family has a unique login with a Home Screen displaying your monthly calendar. We encourage all parents and students to actively use this portal to stay current on student events and studio alerts. You can access your unique portal through any smart device or computer.

Students are booked and billed by the month. A card must be on file for all students and will be used for monthly invoices. Invoices are automatically generated via our online portal system and sent via email to the parent email on file.

Invoices are sent on the 1st of the month and are due upon receipt. A $10 Late Fee will be added to any account not paid in full by the 10th of the month and scheduled lesson times forfeited until the balance is paid. In this instance a student may lose their initial time-slot to an incoming student. 

A live view of a Family’s account is available to you through the online portal for your convenience.

Curriculum is not included in a student’s tuition. All curriculum is an additional cost and will be added to a student’s account upon the start of lessons or as needed when a student moves into a higher level. If you would prefer not to have your student’s curriculum added directly to their account and thus your monthly invoice, please notify the studio.

Students are permitted to request supplemental songs, in this instance, the Studio will provide a copy of requested song in a skill level and version that is appropriate for the student. Due to copyright licensing, the Studio is required to purchase these materials and this cost will be passed to the student in the amount of $3.00 per song.

Payment is done through the Student Portal via Credit Card Auto-Draft or Bank ACH. Payment is auto-drafted on the 1st day of the month. Additionally, payment can be made via cash, check or card on site; however, a card on file is still required in the event that a student requires additional materials or curriculum.

Active-Military & First Responder – 10% Discount on the lesson cost (copy of military ID must be submitted each year to continue this benefit).

Educator Discount – 10% Discount on the lesson cost (copy of ISD Staff ID must be submitted each year to continue this benefit). 

Multi-Student Families – 10% Discount on the total Monthly lesson cost of each additional student. 

Semester Payments – 15% on the total semester cost 

We cannot combine discounts. In the event a family hits more than one of the Discount factors, we will provide the higher discount to the family’s account.
The Student Portal is set up to issue a lesson reminder 24 hours ahead of the scheduled lesson. You can opt to turn these off, or to set up text alerts as well in your Student Portal.

Please note that Students are required to register separately for time slots in both the Fall & Summer semesters. Lesson times DO NOT carry over between semesters. All times reset and are available on a first come, first serve basis. Six (6) weeks ahead of each semester start, current and active students will receive access to the Registration Calendar through the Student Portal to register for a time slot in the upcoming semester. 

Registrations and the associated requested time slots are processed in the order received. In some cases, students may be waitlisted due to enrollment limits or time slot availability. There is no charge for this service. You will be notified by phone and email if/when space becomes available. We will always make every effort possible to ensure we can accommodate your schedule, however, there will be certain times of the week that are and will be fully booked due to the student age group.

Teaching staff is booked and paid according to your planned attendance for the week. As such, we ask that all students provide notice no later than the day before they will be missing class. In the event that a lesson is cancelled on the Day Of, the lesson is billable to a Student’s Account as teachers are already scheduled for and paid for that time. In the event that a student cancels at least the day ahead of their lesson, we can set up a make-up lesson at no additional cost pending teacher availability.

Make Up Lessons are available to any student who cancels a lesson with notice. We encourage all students to make up by the student within a reasonable time frame not exceeding 30 days. In some instances, we may not be able to offer a Make Up Lesson with your student’s teacher due to availability limitations. In these cases, you will have the option to book a Make Up Lesson with another teacher or to have the lesson credited on the next invoice. Credits issued on an Invoice will show up as Balance Forward with the amount listed under the Payments column.

Lessons cancelled the Day of are NOT eligible for a Make Up Lesson.

If a student wishes to discontinue, he or she must submit a written request to scheduling@texasampsandaxes.com two (2) weeks prior to their last lesson day. A student is financially obligated to pay for lessons during those 2 weeks regardless of whether they attend those lessons or not. Further, if proper notice is not given, Texas Amps & Axes will charge the credit card on file for TWO (2) WEEKS of lessons. This is a courtesy for our teachers, so they can adjust their schedule.

All students are encouraged to participate in our Studio Recitals. We offer 2 On Stage Recital opportunities (Spring & Winter) and one Digital Recital (Summer) each year.

By enrolling your student with us, you give permission for Texas Amps & Axes to: (1) take photographs of your children as they participate in activities; and (2) use, reuse, modify, publish, and re-publish those photographs and any derivative works (“Photos”) in any format or media, including the Internet, for purposes related to the school’s mission, 

including marketing. Texas Amps & Axes may use Photos without compensation to you or your children. You waive any moral rights and rights to prior inspection and approval of the Photos and its use. Texas Amps & Axes may not sell such Photos to anyone without your permission. You waive any claims, demands, and liabilities against Texas Amps & Axes for taking and using these Photos. You understand that this release is binding upon you, your children, and any legal representatives, heirs, and assigns. 

To opt out of Texas Amps & Axes’ Photo/Video Release Policy, you can sign and return this form, or stop by the office to fill out the opt out form.

Texas Amps & Axes admits students of any race, color, religion, nationality, and ethnic origin. It does not discriminate on the basis of race, sex, color or national origin.

The safety and well-being of our students, families, and staff is a top priority and the decision to close, delay, postpone or reschedule the lessons and programs are taken seriously. Announcements of weather-related closures or delays will be made on  our website, Facebook page, and alerts will be sent via email and text message.
 
Lessons and programs cancelled for this reason by the Studio will be credited to your account.

If you or your child has any special needs, please contact the office. Texas Amps & Axes is committed to accommodating differences so that the arts are accessible to all.

To ensure your child’s safety, please be sure to pick him/her up promptly after class/camp/lesson. 

Children waiting in the Texas Amps & Axes lobby before and/or after their class/camp/lesson are NOT supervised. Children are under supervision during their instruction time only. Neither teachers nor administrative staff is responsible for supervising children outside of teaching time. We encourage all parents to physically come in and pick up their children to ensure all safety precautions are met.